Return & Refund Policy

Welcome to Quickbook-Online — your trusted QuickBooks reseller, offering authentic licenses and customized solutions to streamline your accounting and help your business thrive.

Return Period

  • We offer a 60-day return period for all purchases.
  • The return period begins from the date of delivery.
  • Returns must be initiated within 60 days of receiving your order.
  • Returns requested after 60 days will not be accepted.

Eligible Items

Returnable Items:

  • Unused QuickBooks Desktop licenses
  • Unopened software packages
  • Inactivated product keys
  • Slightly used products in acceptable condition

Non-Returnable Items:

  • Activated software licenses
  • Downloaded software
  • Used or installed products that do not meet acceptable “slightly used” condition
  • Services that have already begun
  • Customized products or services

Return Process

Initiating a Return:

  • Contact our customer service team within 60 days of delivery at support@quickbook-online.com.
  • Provide your order number and reason for return.
  • Receive a Return Authorization (RA) number and follow the instructions.

Return Instructions:

  • Package items securely in original packaging if possible.
  • Include the RA number on the outside of the package.
  • Ship returns to: Francis St, Zanesville, OH 43701, United States.
  • A prepaid return label will be included for eligible returns at no cost to the customer.

Refund Information

Refund Processing:

  • Refunds will be issued to the original payment method.
  • Processing time: 7 business days after receiving the return.
  • Original shipping charges (if any) are non-refundable.

Refund Amount:

  • Full refund for items in new or slightly used acceptable condition.
  • Partial refund for damaged or incomplete returns.
  • No refund for items that do not meet return criteria.

Damaged or Incorrect Items

Damaged Items:

  • Report within 48 hours of delivery at support@quickbook-online.com
  • Include photos of the damage with your request.
  • We will cover return shipping and provide a replacement or refund.

Incorrect Items:

  • Report within 48 hours of delivery.
  • We’ll send a prepaid return label and ship the correct item once the return is received.
  • No additional shipping charges for the correct item.

Cancellations

  • Orders can be canceled within 12 hours of payment.
  • Cancellation requests after shipping will follow our return policy.
  • Contact us by phone or email for cancellation requests.

Exchange Policy

Exchanges are accepted for eligible products. Contact customer service by phone or email to arrange an exchange. For faster processing, customers may also return the unwanted item and place a new order.

Digital Products and Services

  • Digital product returns are subject to verification of non-use.
  • Service cancellations are handled according to individual agreements.
  • Activated licenses are non-returnable.

Quality Guarantee

  • All products are guaranteed to be in working condition.
  • Technical support available for installation issues.
  • Defective items will be replaced at no additional cost.

Contact Information

Quickbook-Online
Address:Francis St, Zanesville, OH 43701, United States.
Phone:  +1 (832) 252-1049
Email: support@quickbook-online.com
Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday & Sunday: Closed