Warranty Policy – quickbook-online.com

Last Updated: February 18, 2025

Warranty Coverage

Products Covered: QuickBooks Desktop software licenses, related software products, digital access codes, product activation keys
Coverage Period: 60 days from the date of purchase, coverage begins upon product delivery, extended warranty options are not available, coverage is non-transferable

Warranty Terms

What’s Covered:

Product activation issues
License authentication problems
Download access failures
Installation support
Initial setup assistance

What’s Not Covered:

User errors
Hardware compatibility issues
Internet connectivity problems
Conflicts with third-party software
Unauthorized modifications, misuse, abuse, data loss or corruption

Claim Process

How to File a Claim:

Contact customer support
Provide proof of purchase
Describe the issue in detail
Follow troubleshooting steps
Receive claim determination

Required Information: Order number, purchase date, product details, issue description, contact information, system specifications

Resolution Options

Available Solutions: Product replacement, license reactivation, technical support, installation assistance, full refund (if applicable)

Resolution Timeline: Initial response: 24–48 hours, Basic issues: 1–2 business days, Complex issues: 3–5 business days, Refund processing: 3–5 business days

Technical Support

Support Included: Installation guidance, activation assistance, basic troubleshooting, setup support, access to documentation

Support Methods: Email support, remote assistance, online knowledge base, video tutorials

Customer Responsibilities

Requirements: Maintain proof of purchase, report issues promptly, follow installation instructions, provide accurate information, cooperate with troubleshooting, maintain system requirements

System Requirements: Meet minimum specifications, compatible operating system, adequate storage space, internet connection, required supporting software

Limitations

Warranty Limitations: Limited to the original purchaser, valid in the United States only, non-transferable, no implied warranties, subject to terms and conditions

Exclusions: Expired warranties, modified products, unauthorized resale, violation of terms, misuse or neglect

Commercial Use

Business Users: Same coverage applies, volume license considerations, business-hour support, priority assistance, custom solutions available

Enterprise Solutions: Customized support plans, dedicated assistance, extended coverage options, specialized training, priority resolution

Legal Rights

State Laws: This warranty provides specific legal rights, you may have additional rights that vary by state, provisions of state law will apply, local regulations are observed

Dispute Resolution: Initial contact with support, escalation process available, mediation options may apply, legal remedies are preserved

Policy Updates

Changes: This policy is subject to updates, notice will be provided for changes, updates will be posted on the website, email notifications will be sent, customer acceptance of changes is required

Documentation: Keep proof of purchase, save warranty documentation, maintain service records, record claim numbers